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Business Process Service

BUSINESS PROCESS SERVICE

Digitize and optimize business processes

Logo SMF

People, processes and technologies optimally combined: SMF’s Business Process Service gives private and public companies the opportunity to critically review their existing business processes, optimise them and focus their resources on core processes.

Together with you, our advisors analyse the existing processes and identify potentials. We show you the best way to optimise process steps or complete end-to-end processes: as a hybrid in-house or outsourcing system or as a fully managed, outsourced service.

Optimising business processes with the Business Process Service

Advancing globalisation demands flexible business processes that adapt quickly to changing requirements. At the same time, digitalisation is creating new products and services and also new channels through which they find their way to the customer. Companies need to act here to remain competitive. That’s why we offer our Business Process Service.

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Solution approach for added value, future security and cost efficiency

We accompany you step by step in your digital transformation or review of existing business processes.

Our approach integrates digital expertise, cutting-edge technologies and customer-centric solutions.

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Success and advantages for the customer

Identifying

the development potential for long-term success

Reduction

of costs and efforts through clear and efficient business processes

Relieving

the daily work routine through optimisation of processes

Cost-effective,

fast and low-risk response to seasonal trends and sudden changes in demand

Open spaces

create for in-house organisations to design and further develop

Concentration

on the core business

Success story: increasing customer loyalty through brand services

We advise and support you specifically in the introduction of your individual solutions that are geared to the needs of your customers.For more than 12 years, we’ve been developing and managing attractive loyalty programmes and multichannel solutions with which you can sustainably increase customer loyalty and thus your business success. It doesn’t matter whether you have already developed a concept or only have initial ideas. Our solutions are precisely tailored to the requirements of our customers and their customers.
Further Informations

Our range of services

  • Problem analysis and processing with regard to item supply by suppliers
  • Processing of orders from the shop hotline
  • Management of service providers and orders
  • Supporting the category managers with day-to-day business problems
  • Project support in relation to POS, SAP, article master data, group structures and plant
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Retail Trading Service with:

  • Data analysis at management level in BW/Marketing performance
  • Partner invoicing/supplier invoicing 1st and 2nd level support
  • Controlling of the reimbursement process
  • SuperUser Direction IT
  • Support in all business processes (analyses/reports/monitoring)

Purchase to Pay Service for Germany, Netherlands, Poland and UK:

  • Creation of Shopping Carts (SC) according to requests
  • Booking/research/accounting of invoices/delivery notes/goods receipts
”
Gion René 2016
In our Trading Support, Shop and P2P team, I support an international client in the areas of article management, analyses and the introduction and optimisation of processes. Together, we’ll find the best digital solution.

René Gion

Junior Consultant

Success story: with optimised P2P processes to your success

All processes within a company that are handled from procurement to payment of an invoice are summarised under Purchase-to-Pay (P2P). From the demand notification to the order and delivery to the invoice processing. For all steps, we’re at your side to advise you and to examine your processes and interfaces. With electronic and (partially) automated approaches, your P2P process can be designed efficiently – because potential sources of error are reduced and transparency in the process flow is increased. This enables cost savings. We advise, review and optimise your P2P process with the aim of making it seamless and efficient. You decide whether this should be done for individual steps or complete processes.

Your contact

Together we determine your individual needs and coordinate your wishes and goals. Please use the contact form. We will get back to you as soon as possible.

Edda Willingmann

Senior Consultant & Team Lead
Willingmann Edda

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